Projects Overview

We applied research-backed behavioural insights to help a global retail client design an innovative experiential shopping journey to deepen relationships with existing customers and attract new ones.

We applied BE and consumer psychology insights and tactics to design a year-long customer onboarding roadmap to decrease customer churn, increase satisfaction and adoption of additional products.

We helped design an innovative onboarding and development program by integrating cutting-edge research on adult mindsets, learning styles and skill development from the fields neuroscience, behavioural science, and organizational psychology.

We applied BE insights to audit and optimize their customer onboarding process to remain best-in-class, drive retention as well as referral.

We helped a global retailer design a BE-informed omni-channel customer experience to launch products into a new category worth over $65 billion globally.

Our team applied behavioural economics and consumer psychology insights to help a global retailer design an inclusive omni-channel experience that made customers of all sizes feel welcomed, validated and embraced.

We helped design an innovative onboarding and development program by integrating cutting-edge research on adult mindsets, learning styles and skill development from the fields neuroscience, behavioural science, and organizational psychology.

We developed a BE-informed change strategy and suite of capacity-building solutions to support a global retailer’s rollout of an enterprise-wide AI-powered software platform. We provided strategies, tactics and tools to support and sustain critical new employee mindsets, skills, and behaviours.