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  • Customer Experience
  • Change Management
  • Additional Services
  • About
  • Projects
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Projects Overview

Project Overviews

Innovating the Customer Journey through Experiential Retail

We applied research-backed behavioural insights to help a global retail client design an innovative experiential shopping journey to deepen relationships with existing customers and attract new ones.
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Project Overviews

Business Banking CX and Onboarding Design

We applied BE and consumer psychology insights and tactics to design a year-long customer onboarding roadmap to decrease customer churn, increase satisfaction and adoption of additional products.
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Project Overviews

Innovating Employee Onboarding through Applied BE

We helped design an innovative onboarding and development program by integrating cutting-edge research on adult mindsets, learning styles and skill development from the fields neuroscience, behavioural science, and organizational psychology.
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Project Overviews

Optimizing Customer Onboarding for Canada’s Largest Premium Personal Training Company

We applied BE insights to audit and optimize their customer onboarding process to remain best-in-class, drive retention as well as referral.
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Project Overviews

CX Design for a New Category Product Launch

We helped a global retailer design a BE-informed omni-channel customer experience to launch products into a new category worth over $65 billion globally.
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Project Overviews

Inclusive CX Design for a Global Retailer

Our team applied behavioural economics and consumer psychology insights to help a global retailer design an inclusive omni-channel experience that made customers of all sizes feel welcomed, validated and embraced.
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Project Overviews

Incentive and Marketing Strategy at the Cross-section of Insurance and Banking

We helped design an innovative onboarding and development program by integrating cutting-edge research on adult mindsets, learning styles and skill development from the fields neuroscience, behavioural science, and organizational psychology.
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Project Overviews

Digital and Cultural Transformation: Supporting Employee Behaviour Change

We developed a BE-informed change strategy and suite of capacity-building solutions to support a global retailer’s rollout of an enterprise-wide AI-powered software platform. We provided strategies, tactics and tools to support and sustain critical new employee mindsets, skills, and behaviours.
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We’re ready when you are

Our team is here to lead your team to their next big win. Book a discovery call so we can get to know you, and get the ball rolling.
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